Strona główna

Job description

• Record all Guests complaints in the complaint register, following-up all complaints according to procedures.
• Understand and perform cash and credit card transactions and be responsible of a cash float.
• Provide information and general assistance to Guests, giving specific attention to the elderly, the very young, single, disabled and any ethnic minorities
• Be prepared with answers for the most common questions relating to payment for services, directions, excursion bookings, dining reservations, times of activities etc.
• Offer information to Guests on general disembarking matters, including tipping, immigration, customs, transport, account payment, luggage labels etc
• Answer all Guests telephone inquiries and requests quickly and professionally.
• Assist with the check-in of Guests either ashore or on board.
• Welcome Guests on board, offering a quick and effective assistance and information service.
• Attend to Guests problems relating to lost baggage, safekeeping, requests for room changes etc.
• Translate announcements or notices into the required languages of Guests. 
• Record the following on the appropriate standard forms, which are held at the Guest Service:
• Lost and Found property
• Guests Claims
• Damage Form
• Accidents on board
• Requests for Cabin Changes
• Break of Voyage

Requirements

• Fluent in English, and knowledgeable in 2 additional languages between: German, Italian Spanish,Portuguese and French
• Proven experience as an information receptionist on a multinational cruise ship, hotel or tourist complex.
• High School graduate
• Proven ability to operate this focal-point area with tact and diplomacy.
• Demonstrated problem-solving skills.
• Progressed experience in cash handling.
• Proven ability with Guest Relations: able to communicate with all levels and ages of Guests.
• Proven ability in the use of computers in a Windows-based environment (word, excel).

We offer

• MSC Cruises pays for flight tickets to the vessel as well as food and accommodation.
• All services are provided free of charge, in accordance with the requirements of MLC .
• There is also a comprehensive social security and insurance program for the crew.
• Contract duration - 7 months